Context

Our client is a leading fashion retailer with a presence in multiple countries. They have a robust supply chain network with five warehouses/distribution centers located globally, from where they source, store, and distribute their products to retail stores, wholesale partners, as well as online channels. The client's existing physical infrastructure, technology, and software for warehouse management, e-commerce, and order management were outdated, leading to severe inefficiencies and delays in the supply chain network.

What problem were we asked to solve?

The client's existing technology and software for warehouse management, e-commerce, and order management were outdated, leading to inefficiencies and delays in the supply chain network. Their top-line sales had plummeted by 40% because of over-stocking at some locations, and stock-outs at others. The client had no cross-DC visibility into their inventory. They lacked the ability to ship the right products to the right channel. The client wanted to assess and upgrade their technology and software to improve their supply chain efficiency, increase inventory accuracy, and reduce lead times for order fulfillment.

How we helped the client

Gravitas’ expert supply chain and digital transformation consultants followed the approach below:

1. We ran a capability gap assessment of the existing warehouse control, technology and software used by the client for warehouse management, e-commerce, and order management.

2. Identified the gaps and inefficiencies in the current system and processes.

3. Developed a business and technology optimization roadmap to accomplish modern supply chain capabilities.

4. Identified and recommend modern technology and software to improve the supply chain efficiency and reduce lead times for order fulfillment.

5. Provide end-to-end implementation, program management, support, and training for the new technology and software.

Gravitas was engaged to assess and upgrade the technology and software used by the client for warehouse management, e-commerce, and order management. Gravitas performed an in-depth analysis of the client's current system and identified the gaps and inefficiencies in the system.

We recommended SAP Hybris for e-commerce, and Manhattan Associates for Distributed Order Management and Warehouse Management systems. Gravitas provided end-to-end implementation, program management, support, and training for the new technology and software.

Outcomes

The new systems and business processes enabled our client to achieve real-time visibility of inventory across their five warehouses/distribution centers. The implementation of the Distributed Order Management system enabled the client to fulfill orders more efficiently, reducing lead times and improving order accuracy. It also gave them cross-channel inventory visibility and fulfillment capabilities. The modern WMS enabled the client to automate processes, reducing manual input and errors, thereby improving the overall efficiency of their supply chain network.

With the help of Gravitas, our client has observed the following significant improvements:

1. Real-time visibility of inventory across their five warehouses/distribution centers, and channels.

2. Improved order accuracy, accurate available to promise dates, and reduced lead times for order fulfillment.

3. Increased efficiency and automation of supply chain processes, including better overall asset utilization.

4. User-friendly technology and software, enabling our client’s customers to engage and shop with their brands across all channels consistently.

Overall, the project was a success, and the client was satisfied with the outcome, which resulted in a more efficient and streamlined supply chain network.

About us

We are a digital transformation consulting firm. Gravitas helps clients scale and improve their businesses by leveraging digital enablers. We do that by combining our expertise in data and analytics, building digital capabilities, creating stellar experiences and products, delivering programs, and managing change.

We help our clients carefully select the modern technology enablers that are aligned with their overall enterprise architecture strategy and help maintain a competitive advantage.