Restaurant & QSR Consulting
Turning scale and complexity into operational excellence.
Why Gravitas for QSR Leaders
Quick Service Restaurants operate at the intersection of brand, technology, and franchise scale. Growth creates challenges: fragmented customer journeys, high operating costs, complex franchise systems, and the need to adapt quickly to shifting demand.
Gravitas helps restaurant and QSR leaders turn this complexity into advantage by aligning strategy, execution, and intelligent insight.
With deep experience across global chains, franchise systems, and consumer brands, and powered by our proprietary Laminar™ strategy execution platform, we deliver outcomes that matter.
+81%
$5mn
75%
franchisee engagement uplift
for the world's largest sandwich chain
sales & quality impact
improved performance with Laminar™ dashboards across 2,100 restaurants
faster executive decision-making
Laminar™ enabled leadership to cut decision cycles and save 350+ hours annually
WHAT WE SOLVE
DIGITAL & OFF-PREMISE UNIFICATION
WHAT WE SOLVE: Fragmented ordering journeys, low digital mix, marketplace inconsistencies.
HOW WE DO IT: Unify web/app/aggregators; optimize menu availability and pricing; install offer/test-and-learn playbooks; Power BI funnel KPIs.
OUTCOMES: Higher conversion and digital adoption; on-time launches.
CORPORATE STRATEGY & VALUE CREATION
WHAT WE SOLVE: Diffuse priorities, unclear value theses, slow decisions, misaligned capital.
HOW WE DO IT: Strategy choices and value-creation plan; AOP/OKRs; portfolio prioritization via Activation Office; benefits models and KPI baselines in Laminar™.
OUTCOMES: Focused bets, faster cycles, higher ROI on capital and operating spend.
FP&A AND PERFORMANCE MANAGEMENT
WHAT WE SOLVE: Slow close and reactive planning, unclear unit economics, scattered reporting, limited forecast accuracy.
HOW WE DO IT: Driver-based planning (AOP/forecast cadence), store-level P&Ls, menu/LTO profitability, labor & COGS models, variance analysis and board-ready dashboards; link finance plans to portfolio delivery in Laminar™.
OUTCOMES: Faster close and rolling forecasts, clearer decisions on pricing/LTOs and staffing, improved predictability and cash discipline.
TECHNOLOGY MODERNIZATION & GENAI
WHAT WE SOLVE: Tech debt and fragmented data; manual tasks; slow launches; limited digital mix.
HOW WE DO IT: Modernize data & integrations (POS/KDS, loyalty, aggregators); establish analytics fabric (Power BI); introduce GenAI safely for agentic support (helpdesk triage, knowledge/SOP assistant, menu & LTO ops, finance variance drafts, marketing content); guardrails, approvals, and audit.
OUTCOMES: Lower run cost, faster deployments, leadership time saved, higher digital adoption and throughput.
FEATURED CASE STUDY
Case Study
Our client, Subway, is an American multinational fast food restaurant franchise that specializes in submarine sandwiches. It is the largest restaurant operator in the world with 37,000 locations across 100 countries and territories. Subway’s existing communications site for field comms was meant to provide operational and marketing updates across 350K+ users. However, it lacked user-engagement because of the difficulty to navigate the site and search. It was riddled with defects that took months to resolve. Moreover, the on-premise hosting resulted in significant tech-support costs on an application that wasn’t fully serving stakeholder needs.
Results: +81% increased franchisee engagement, $2mn savings, 703k views — Gravitas & Interact Software. Read the full case study.
