What problem were we asked to solve?

Gravitas was approached by a US telecommunication infrastructure client, a mid-sized company, that was facing significant challenges with their current enterprise resource planning (ERP) platform. Their current system was slow, outdated, and lacked integration capabilities, which resulted in data silos, a lack of real-time visibility, and significantly increased manual efforts. The client realized that a modern ERP platform was necessary to address these issues, but they had limited knowledge of the available options and lacked the internal expertise to lead the selection process. We were asked to be their ERP selection and implementation advisors.

Why?

Our primary objective was to assist the client in selecting a modern ERP platform that could integrate with their existing systems, automate key processes, and provide real-time visibility into their business operations.

Gravitas’ approach involved working collaboratively with the client's IT department and business stakeholders to identify their needs and business requirements, then researching and evaluating potential solutions to determine the best fit.

Our methodology

Gravitas approached the project in a phased manner, with the following key steps:

1. Needs assessment

Our team conducted a thorough needs assessment by working closely with the client's IT department and stakeholders to identify their current pain points, challenges, and gaps in their existing ERP system. We conducted interviews, surveys, and workshops to gather data and build a comprehensive understanding of the client's requirements.

2. Solution evaluation

Based on the findings from the needs assessment, Gravitas researched and evaluated potential ERP solutions that could meet the client's needs. We evaluated various solutions based on their features, integration capabilities, support, scalability, and pricing. We also conducted interviews with vendors and reviewed customer references to gain a deeper understanding of the solutions' strengths and weaknesses. We advised our client to invest in a cloud based ERP solution.

3. Vendor selection

Gravitas worked collaboratively with the client to identify the preferred vendor based on the evaluation criteria. We facilitated vendor demonstrations, provided guidance on contract negotiations, and worked with the client to finalize the selection. We completed the entire process in less than six weeks, which was hugely appreciated by our client.

4. Implementation support, program and change management

After the vendor selection, we provided our program and change management services to ensure a successful on-time and on-budget implementation of the new ERP platform. Our team worked closely with the client's IT department and the vendor to ensure a smooth transition, and provided training to end-users to ensure the system was used effectively.

Key outcomes

Gravitas’ structured approach resulted in the successful selection and implementation of a modern ERP platform for our telecommunications client.

The new system provides the client with real-time visibility into their business operations, automated key processes, and improved data integration, resulting in increased efficiency and productivity by 30%.

Our client considers Gravitas a trusted advisor and prefers us because of the collaborative approach taken by our consulting team. The client also noted that the new ERP platform is providing significant benefits and improved their overall business operations.