Over the past year, I worked closely with a high-growth quick service restaurant organization as a Senior Consultant at Gravitas Consulting. My role spanned financial planning and accounting strategy, analytics and dashboards, franchise performance management, and cross-functional decision support.

Artificial intelligence is rapidly reshaping how quick service restaurant brands manage franchise communication at scale. As franchise networks expand across geographies, regulatory environments, and operating models, traditional communication approaches struggle to deliver clarity, consistency, and timely execution.

December 17, 2025 | QSR | Transformation | Technology | By Abigail Klianis Drive-thru service has always been a cornerstone of the Quick Service Restaurant (QSR) model, offering speed, convenience, and accessibility. But in recent years, drive-thrus have transformed from a secondary sales channel into the heart of QSR operations. This evolution is not just about adding technology; it is about reimagining the entire customer journey. The Future State: Seamless, Sustainable, an

November 25, 2025 | QSR | Transformation | Technology | By Abigail Klianis The quick service restaurant (QSR) industry is in the midst of a rapid transformation. As consumer expectations evolve and technology accelerates, restaurants are being challenged, not only to keep up, but to rethink fundamental parts of their model. Insights from the 2025 Restaurant Finance & Development Conference (RFDC) highlight a clear theme: the brands winning today are those that simplify the g